Eugene, Oregon Order Pickup Hours:
By APPOINTMENT ONLY
Sorry we cannot accomodate any walk-in customers, we need time to take care of our orders that are to be shipped out.
Please help us to help you by following these guidelines:
~Order pickup is just that. You are saving on shipping by picking up your order. We are not able to answer allot of questions, pick out your wicks, or figure out how much wax you need while you're here. That all needs to be done ahead of time.
Product or Process Questions? Please email us ahead of time with any product or process questions. If you are just staring out you will find a wealth of information you don't have to wait for by visiting our
~Orders must be placed online ahead of time. Every order comes through our site, even if you want to pay cash. We don't use a register, we use our website for all tasks that would normally be done at a retail store. We need time, usually 24 hours notice, to get orders that already came in ahead of yours shipped, before we even get to your order and have it available.
~Retail? We do not have a retail store. Our website IS our showroom! Over 99% of our orders come in from customers that made their selections online without the ability to see, smell of feel the items in person. We all do it almost daily now. Sorry, we simply don't have the space or time for customers to come by and shop. Everything is boxed-there are no items on display. But you do have the convenience of not paying for shipping. If you'd like to preview something while you're already here to pick up an order, please let us know ahead of time and we may be able to add it to your order while you're here.
~Pickup appointments are usually available between 10:00am-5:00pm TUESDAY-Friday only, on a limited basis.
We simply get too many orders over the weekend that need to be packed and processed for shipping on Monday's before our UPS driver gets here.
~Prepaid orders that will fit may go out in a lockbox outside if it will work. Then you can pickup at your convenience.
~Cash orders require an appointment day/time, which are very limited during the holidays. Choose "Cash-Local Pickup Only" as payment method and bring cash (no checks). Bring exact change. We don't have a cash register or change drawer.
~When would you like to stop in? Give us the day and an hour window of time you'd like to stop by in your order "Comment" section or reply to your order confirmation email with your request and we'll try to accommodate it. If we can't, we'll let you know.
~Payment: To speed things up, complete Credit/Debit Card payments online because we’re not setup with a payment terminal in the shop. We will, of course,
remove shipping charges for orders you are picking up prior to charging your credit or debit card.
~Shipping Charges: there is no way to keep the shipping charges from showing in your order or the confirmation email.
Even if you choose "Cash-Local Pickup Only" as payment method and bring cash (no checks) the shipping charges will show. You just don't pay for it on pickup orders.
If you want to pay for a local pickup order through PayPal without paying for shipping,
enter your order as a "Cash-Local Pickup Only" payment type, write "send me a PayPal request for payment " in the order comment. We'll send you a PayPal request for the correct amount (no shipping). If you do pay for a local pickup order with the shipping, the shipping will be refunded to your PayPal account. Your PayPal payment must be completed before you pick up your order.
If your shipping address is outside the Eugene Oregon area and you don't tell us in the comment section
that you're having someone pick up your order it will get shipped. Once it ships the costs are not refunded.
~Where are you? Please enter "send location" in the comments and we will email you specific directions on how to get here.
PLEASE print these directions in case we are not able to answer the phone to help you find us.
~For orders that are not pre-paid we accept all major credit cards, or Cash only----NO CHECKS!
We've had people drive hours to get here and still ask us to take a check. Sorry ;o)