Candle Soylutions wholesale soy candle wax, supplies, fragrance oils, candle containers, soy candle kits and more, in Eugene Oregon

No exceptions, please don't ask, we need time to take care of our orders that are to be shipped out.

Please help us to help you by following these guidelines:

~Orders must be placed online ahead of time-we need 24 hours notice.

~Pickup appointments are available between 10:00am-5:00pm TUESDAY-Friday only, on a limited basis.
We simply get too many orders over the weekend that need to be packed and processed for shipping on Monday's before our UPS driver gets here.

~Prepaid orders that will fit may go out in a lockbox if it will work. Then you can pickup at your convenience.

~Give us the day and an hour window of time you'd like to stop by in your order "Comment" section or reply to your order confirmation email with your request and we'll try to accommodate it.

~We do not have a retail store. Our website IS our showroom! Over 99% of our orders come in from customers that made their selections online without the ability to see, smell of feel the items in person. We all do it almost daily now. Sorry, we simply don't have the space or time for customers to come by and shop. Everything is boxed-there are no items on display, but, if you'd like to preview something while you're already here to pick up an order, please let us know ahead of time and we may be able to add it to your order while you're here.

~Payment: To speed things up, complete Credit/Debit Card payments online because we’re not setup with a payment terminal in the shop.  We will, of course, remove shipping charges for orders you are picking up prior to charging your credit or debit card. Just know there is no way to keep the shipping charges from showing in your order or the confirmation email.   Or choose "Cash-Local Pickup Only" as payment method and bring cash (no checks).

If you want to pay for a local pickup order through PayPal without paying for shipping, enter your order as a "Cash-Local Pickup Only" payment type, write "send me a PayPal request for payment " in the order comment. We'll send you a PayPal request for the correct amount (no shipping). If you do pay for a local pickup order with the shipping, the shipping will be refunded to your PayPal account. Your PayPal payment must be completed before you pick up your order.

If your shipping address is outside the Eugene Oregon area and you don't tell us in the comment section that you're having someone pick up your order it will get shipped. Once it ships the costs are not refunded.

~Also, please enter "send location" in the comments and we will email you specific directions on how to get here.
PLEASE print these directions in case we are not able to answer the phone to help you find us.

~For orders that are not pre-paid we accept all major credit cards, or Cash only----NO CHECKS!
We've had people drive hours to get here and still ask us to take a check.   Sorry ;o)

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