PLEASE READ POLICIES CAREFULLY
By placing an order with us, you acknowledge the fact that you understand and agree to our policies.
We do our best to maintain reasonable inventory levels; after all we can't sell you what we don't have. Sometimes we are out of what you need; it could be a sudden jump in popularity or a manufacturer that isn't keeping up with demand. We cannot guarantee that what is available today won't be discontinued by the manufacturer either. Candle Soylutions does not offer credits, refunds or exchanges for any merchandise or samples purchased, which has become no longer available.
We do not backorder products. If we expect an item that you ordered within 48 hours, we will hold your order for that merchandise. Otherwise, we ship what we have and cancel the balance of the order.
Canceling, Refusing or Returning Orders
You will be charged a 20% restocking charge if you cancel an order once it has been packed or processed, even if UPS has not picked up the shipment yet. If you refuse a shipment, or if your order is returned to us as un-deliverable for any reason (other than our error) you will be billed the 20% restocking charge, plus the shipping charges. See "Returns" below for more details about unauthorized returns and refused shipments.
We don't have a paper catalogue at this time. We change items on our website very frequently as we closeout items that don't sell well, and add new items often. Our website contains all items in our inventory.
By paying with a debit or credit card you are stating that you are the owner of the card and associated account, and that it is your name and address you are entering into the billing section and that is the address on file with your card company. You also agree to pay Caribbean Blue, Inc., doing business as Candle Soylutions directly in the event we are not paid by your debit or credit card company.
We will soon be processing credit cards in real time-that is, when you enter your order, it will go to a secure server that places a hold on that amount of funds for several days. We do NOT actually charge your card until the order is packed and ready to ship-we just set the funds aside for us. Then we will calculate the shipping charges for your actual shipment and charge your card for the appropriate total. So. if you place an order and the cart calculates X$ for shipping-if we can ship for less, only the lower amount is charged on your card. We've packed too many orders only to find out that there were no funds available on the card, so we've had to resort to this method. Please do NOT place your order to see if it will go through. This only delays your order, as all orders that are "paid" will be processed, then we will address the orders that did not have funds available. If you have a debit card, please be sure that your order does not exceed the daily or per transaction limit set up for your account. If your card declines, please contact us at 541-686-2949. For your protection, please do NOT email us a credit card number!Protecting the safety of your credit card is important to us. We use Secure Sockets Layering (SSL) technology to protect the integrity of your credit information. SSL scrambles data as it travels from your computer to our website, offering the greatest protection in the industry. If you prefer to call in your credit card number (which gets written on a piece of paper, which is NOT as secure as internet only) please place your order online-choose cash/money order, then enter in order comments will call (or fax) cc number) We'll set the order aside until we hear from you. Then call us or fax 541-686-6055 with your credit card number. We do process all credit cards online, so they eventually are processed through the internet anyhow. Your order will be processed much faster if you will enter the information, as this saves us a step---and decreases the possibility of an error. Believe me, you have a greater chance of your credit card being physically stolen (eg purse stolen) than your card number being stolen from our website.
If you notice breakage, spillage or damage, contact UPS immediately for a claim number. Their phone number is 1-800-742-5877, or you may email UPS at: UPS Customer Service. Your shipment left our business in perfect shape, and our responsibility ends when it is picked up by the carrier. The customer is the responsible party for filing any damages to the carrier. By you filing a claim, the process is speeded up, as UPS must talk to both of us. This way, you don't have to play phone tag with UPS, they will instruct you at the time of filing your claim as to what whether they will inspect the damages. Please do not ask us to "overnight" or for other expedited shipping and replacement items unless you are willing to put in an order and pay for it while waiting for your claim to be reviewed. Our limit of liability for a damage claim determined to be our fault, is replacement of the damaged goods shipped UPS Ground.
We treat debit cards exactly the same as we treat credit cards. Please order as if you are using a credit card. Please be sure that you do not exceed your daily or per transaction limit.
Our products are the finest that we could find for the price....Due to the nature of the products, they do not carry a guarantee or warranty. Customers must test for themselves the products for suitability and compatibility and performance. Because we serve the wholesale industry, it is assumed that YOU, the customer, have educated yourself as to the use and care of the products you purchase, the candle making process and products, safety, techniques and industry standard practices. Candle Soylutions assumes no responsibility for compatibility issues, damage or degradation or shelf life of products, or for injury, damages, or loss, either direct or incidental, from the products sold by us. Failure to test for compatability and performance will not result in replacement of products or the value of your time spent, containers, wicks, dye, freight costs or any other waste or consequential damages in relation to the failure.
Some Candle Soylutions fragrance oils attempt to imitate fragrances sold by major perfume, candle, cosmetics and personal care product companies. We call these 'Types' or 'by''. Although our fragrances may be very similar to the original name brand versions when ours were created, they are not identical and can vary as the major brands change or update their scents. Our fragrance oils that have been named as 'Types' or 'by'' simply refers to the major brand name for comparison purposes only. Candle Soylutions is not affiliated in any way with the Major Brand products. We do not sell, nor have we ever sold, any merchandise produced by these brands, and none of our products are sponsored, licensed, or endorsed by them. All trademarked names and service marks remain the exclusive property of their respective owners.
Fragrance Strength and Consistency
Candle Soylutions fragrances are never diluted. We don't even have a way to do that and would never do that either. If a formula has been changed in any way it is always noted on the item descriptions, so you know to retest.
It is a standard industry practice to weigh your fragrance on a scale instead of using tablespoons, cup or other liquid ounce measurements due to variations in fragrance weight, which can change from batch to batch. Weighing your oils on a scale helps keep your results more consistant even if the weight of the oil you receive is not. Before making allot of candles with a new batch of fragrance it's also advised you make a few test candles to be certain your wicking still works with the new fragrance batch. The larger quantities you order, the more important this is. Failure to test for compatability and performance will not result in replacement of products or the value of your time spent , containers, wicks, dye, freight costs or any other waste or consequential damages in relation to the failure.
Some variation in fragrance smell is to be expected from batch to batch. Some fragrances contain a great deal of essential oils (EOs). While none of our scents are 100% EO, many contain EOs in the formula; Lavender, Lavender Sage, Coffee-Fresh Roast, Lemon Lavender, Lemon Grass, many of the florals and woodsy scents are just a few examples that come to mind but many of our candle fragrances contain some essential oils. The nature of natural EO products is such that these oils really can smell different from different batches due to the different crops and other factors.
The variation in scent strength can be very noticeable when comparing old fragrance to new fragrance. What is happening above all is the fragrance you purchased a year ago or more, for example, now are starting to age out. They have had a year to cure since manufacturing and become stronger to your nose than a newer batch of scent. Ever have onion dip? It's one of my favorites. It starts out mild and over the next few days becomes stronger, and stronger. The newer batches of scent may not smell as strong to your nose but they have the same components, in the same ratios as the previous batch and therefore will perform the same, within reason, to the prior batch in the finished products, because they are the same, except for their age.
We work with a dozen or so fragrance manufacturing companies in the US and they all have statements to this effect on our agreements and it's a fairly common knowledge to us suppliers but not often comes up with our customers. You should also know our manufacturers hold the formulas for the fragrance, so we always order the same scent from the same manufacturer to avoid mix ups and changes. If we must change manufacturers for any reason, it is now a new formula and will be noted in the description.We are a website based business open 24/7. Please see Local Pickup for information about coming in to the shop to pickup your orders.
Incorrect or Invalid zip code or address
USPS will deliver to most addresses, including Post Office boxes. UPS does not deliver to Post Office Boxes. If your order is returned to us because you selected UPS shipping and then gave a US Post Office Box address, the package may be returnd to us and you will be charge a 20% restocking fee and all the costs of shipping, just like it was a return.
If we get charged by UPS an extra fee for delivery to a post office or any fee for an address correction, incomplete address, a package intercept, or change of delivery address this will passed on to you, unless it was our error. Please be sure you have given us the correct address.
If you request a delivery address change, either through UPS or Candle Soylutions you are giving permission for the fees to be charged to your credit or debit card account. If this happens, you will receive a separate charge on your credit card statement. If your order was paid through PayPal you will need to give us credit card payment information or pay a PayPal request for funds to cover the extra costs before the delivery address change will be submitted. Extra delivery charges that are not paid up front must be received within 10 days of invoice to avoid late fees and/or interest charges or possible collections reporting. Of course, if it is our mistake, you will not be charged.We do have a minimum purchase amount of $5.00. We will ship a smaller order, but there is $5.00 small order service charge added to your order.
Claims for missing/incorrect items MUST be filed within 3 days of receipt of shipment. Please be sure to unpack all boxes and check against invoice immediately. To reduce misunderstandings we store a digital photo of the items of each order just prior to packing, which we can use to help verify order accuracy. We will not be responsible for claims after 3 days of receipt of order.
If your order was shipped to you, the verifiable missing items (brought to our attention within three days of receipt) will be shipped UPS Ground only, unless you wish to pay for expedited shipping.
If you picked up your order, the varifiable missing items will be readied for pickup as soon as possible. We do not ship items missed on pickup orders.
LID COUNT: Tin Lids listed as "CASE of 950" are packaged by weight rather than counted. As per the manufacture, and stated in the individual item description, the lid count can vary by 5-10% and you may even find a few bent or not perforated (in the Daisy Cut Lids Case). The fact that we don't count them is why you get the biggest discount on the case purchase. Requests for more lids when purchased by the case will not be granted.Ordering
Candle Soylutions has always been an internet-based business. We try to keep high quality products in stock at low prices---along with maintaining outstanding service. Most orders this time of year are shipping next day and sometimes even the same day. We do this by utilizing software that automates our processes and reduces errors. By you entering your name, address, phone, items that you desire, etc....it greatly reduces our clerical burden so we can concentrate on other tasks. Therefore, we avoid telephone orders if at all possible. Once you have placed your order, it cannot be changed....99.9% of our errors has always been due to a change on the order that was misunderstood. Additions will be treated as a new order.We accept VISA, Master Card, Discover, American Express and Paypal.
PAYPAL PAYMENT ARE NOT RECOMMENDED ON LOCAL PICK UP ORDERS!!!: We often make shipping adjustments when our cart over estimates the shipping costs. With PayPal paid orders, we will make a shipping adjustment when the savings to you is at least $3 or more, but you only receive 96% of the adjustment becuase PayPal no longer refunds the fees it charges us on your payment. Otherwise it's simply too time consuming.
If you are picking up your order (Eugene, Oregon), we suggest you use a credit card. Then we can adjust the shipping and any other charges prior to charging your credit card.
If you want to pay for a local pickup order through Paypal we will refund just 96% of your shipping because PayPal does not refund the fees it charges us on partial refunds.
We will ship your order to the address you enter in our shopping cart even if it does not match your confirmed PayPal shipping address. This way you can set up a drop ship to your customer without effecting your PayPal shipping address.We may contact you by email and/or texting regarding your order. In additions, your email address and phone number will be part of the shipping manifest, so the delivery person can contact you if they have an issue with the package or delivery. Otherwise, we do NOT share your name, address, phone number, email address or anything else about you with ANYBODY! By ordering from Candle Soylutions you are giving US permission to contact you in the future.
Important! Very few items we sell can be returned for any reason. If you have questions about products, ask us before you order! You have up to 15 days after the ship date to initiate the return request. Returned merchandise must reach our warehouse with an assigned Return Merchandise Authorization number within 30 days from date of receipt of product. Unless the wrong item was shipped, all returned merchandise will be given an in-store credit towards a future purchase within 90 days. All credits become void after 90 days. Absolutely no returns on: wax, wicks, fragrance oils, dyes, lids, tea light candles, personal care products (lotions, butters, creams, etc.), additives, starter kits, packaging supplies, opened large quantity cases, CLOSEOUT or CLEARANCE ITEMS. This is the only way that we can assure every customer that their products are unused and unadulterated. A 20% restocking charge will be charged unless of course the problem was due to our error. This covers the labor to restock the products and process the paperwork. If items are not in re-saleable condition when you return them, no credit will be given. A digital picture will be taken for documentation. Packages recieved without a RMA number (Return Merchandise Authorization number) will be refused. Please be sure that the number we give you is clearly legible on the box. Shipping charges will not be refunded.
Candle Soylutions is not responsible for items returned to us without the RMA number even if accepted or even if signed for here. No refunds or credits are given for merchandise returned without prior authorization and within the time period listed above.
We do our best to depict the actual product--both by picture and by description so there won't be any confusion about a product. We purchase from multiple vendors, so some items may have minor variations in color, shape, or finish, especially the hand made ceramic and glass products. The product you order this time may still be accurate by the description (example: "70 mm twist lid-Gold") but may not be the EXACT gold shade like the one you ordered last time, or there may be other slight variants. If it's critical, you will need to order small quantities each time to sample. Even at that, we cannot guarantee the product we ship you will come from the same "batch" as your samples, so expect some variation. Candle Soylutions does not claim to sell any products that are "Perfect" nor do we sell or discount products as "Second Quality". Returns due to product variation and minor or cosmetic flaws that do not effect the usability of the product fall under the same return policies listed above.
Please purchase the smallest quantity shown as a sample, we're sorry, but we can not send out free samples.
We ship products to you in as good, or better, boxes and packing than we get from our suppliers. It is impossible to avoid minor dust, dirt,scuffs or dings, especially on plastic and tin containers or metal lids, which are usually shipped to us in a box without seperators. For example, most tin lids come to us loose bagged in a box of 950 so they are shipped to you loose bagged also. Most scuffs or dings are slight and covered with labeling and clear plastic will show less scuffing when full of products. Again, when it's a concern order small to make certain our products meet your standards. If you need to cherry pick product it's recommended you order 10-20% over what you need and discard or donate the remainder. You may always contact us by EMAIL if you feel you would like to see a closer detail of any items, we'd be happy to send you a digital picture.
You are responsible for purchasing in a quantity you are comfortable with to make certain it meets your needs and standards, and testing your products with our packaging for compatibility. If you purchase a large quantity of product that does not meet your needs or standards you will incur a large shipping expense and restocking fee to return it. If you purchase a large quantity of CLOSEOUT or CLEARANCE items and they don't meet your needs or standards you still cannot return them (no exceptions).
Sorry we cannot accomodate any walk-in customers, we need time to take care of our orders that are to be shipped out.
Order pickup is just that. You are saving on shipping by picking up your order. This is a working warehouse, not a store. There is no shopping here or time to look over other items or add onto your order while you're here. We are not able to answer questions, pick out your wicks, or figure out how much wax you need while you're here. That all needs to be done ahead of time.
Please email us ahead of time with any product or process questions. If you are just staring out you will find a wealth of information you don't have to wait for by visiting our Helpful Info/Instructions
Every order comes through our site and be pre-paid. We need time, usually 24 hours notice, to get orders that already came in ahead of yours shipped, before we even get to your order and have it available.
We do not have a retail store. Our website IS our showroom! Over 99% of our orders come in from customers that made their selections online without the ability to see, smell of feel the items in person. We all do it almost daily now. Sorry, we simply don't have the space or time for customers to come by and shop. Everything is boxed-there are no items on display. But you do have the convenience of not paying for shipping.
Appointments are usually between 10:00am-5:00pm TUESDAY-Friday only, and on a limited basis.
We simply get too many orders over the weekend that need to be packed and processed for shipping on Monday's before our UPS driver gets here.
Small order that will fit will go out in a lockbox outside. Then you can pickup at your convenience.
We no longer allow cash orders. We won't even begin on your order until we have it online, and pre-paid. We're very sensative to emergency needs, however you must consider yourself inline behind people who planned ahead and placed their orders before you. They need their orders just as bad/quickly and we have deadlines to get them shipped.
It's simple! Just place your order with a debit or credit card and let us know you want to pick up your order in the comments box. We will, of course, remove shipping charges for orders you are picking up prior to charging your credit or debit card here in the office.
PAYPAL PAYMENT ARE NOT RECOMMENDED ON LOCAL PICK UP ORDERS!!!: PayPal will charge you shipping if you pay through PayPal. PayPal no longer refunds our merchant fees when we refund your shipping. So, you will only receive 95% of your shipping charges back as a refund if you choose to pay through PayPal. This may not make a big difference if your shipping shows $11 but if you are picking up 3 bags of wax, some jars and allot of fragrance and your shipping shows $120 (just an example) you will lose about $5 because that's what PayPal charges us on your payment.
There is no way to keep the shipping charges from showing in your order or the confirmation email.
If you don't tell us in the comment section that you're having someone pick up your order it will get shipped. Once it ships the costs are not refunded.
Please enter "send location" in the comments and we will email you specific directions on how to get here. PLEASE print these directions in case we are not able to answer the phone to help you find us.
For orders in the United States only, just add your items to our shopping cart, after the first item you'll be prompted to enter your shipping (street address) zip code. Then keep adding items to your cart, the shipping will update with every item. You don't have to enter any personal information until you are actually ready to buy. You can change the shipping method before or during the checkout process.
Please visit our POLICIES page for more information about Local Pickup.
Please visit our POLICIES page for more information about International Shipments.
It is not unusual for the shipping to cost more than the items on very small orders so it's to your advantage to order more items and make the best of your shipping dollars. While we do have a very modest $5 minimum order all delivery companies charge a minimum to deliver even the smallest 1 pound box, AND we still have to add something for packaging supplies and all the labor for the orders, which is why adding the first few lightweight lids or other items cost so much to ship. You will also notice that as you keep adding small items to your order the shipping does not increase as fast. To prevent product damage we no longer ship any items in bubble envelopes.
With the variety of items we sell the shopping cart system can only estimate the shipping costs. We often make shipping adjustments when our cart over estimates the shipping costs. With PayPal paid orders, we will make a shipping adjustment when the savings to you is at least $3 or more, but now PayPal will not refund the fees it charges us on the original amount, so that too has to be calculated prior to an adjustment. Otherwise it's simply too time consuming. But, if you pay by debit or credit card and IF the real shipping total is less than estimated by the shopping cart we will adjust it. This will matter the more items you purchase or the heavier the items, when the shopping cart shipping estimate is less accurate. If you are picking up your order (Eugene, Oregon), we can adjust the shipping and any other charges prior to charging your credit card.
USPS Priority Mail is a great option for smaller packages. Parcel Post (Now Parcel Select) is very slow and now costs as much as Priority without the benefits and we typically get better rates on Priority Mail which is very fast.
WE'LL SHIP THE CHEAPEST/FASTEST WAY. JUST LET US KNOW IF YOU HAVE A PREFERENCE!
USPS is most cost effective only on the smallest orders. First Class Mail is only good if your package weighs less than one pound so it rarely shows as an option in our cart. If you have a tiny order and you want First Class Mail as a cheaper option, select Priority Mail and then just let us know in the comment section you would like First Class if we can. Also, our cart doesn't know if your order will fit in a Flat Rate Box but we'll use them if we can. We have to figure that out after we get your order. USPS insurance is free only for the first $50 but UPS is free up to $100. All packages shipped will be insured. Even if we use free boxes from the post office on Flat Rate Priority mail, we need to add a small packing/processing fee to our USPS rates to cover the labor, packing peanuts and tape costs. Our UPS rates shown in your shopping cart include all of these factors.
You will not be charged more than the shipping cost shown in your shopping cart UNLESS we both agree to a change
We no longer ship UPS Collect on other's accounts, nor do we allow other carriers access for pickup. Most people tell us they were charged more on their account than we would have charged. This is because, unless your account is a Daily Pickup Account, where the driver stops in every day, you are not getting the discounts needed to beat our costs. Even so, we have had too many issues trying to accommodate this request. We have been back charged for shipping on accounts that were verified as being in good standing and then later closed by both customers and the carriers. We have also had issues with electronic labels sent for other carrier pickup orders. Sorry, no more.
Candle Soylutions is no longer shipping outside the United States or to APO addresses, nor do we allow courier pick up at our location.
DUE TO AN INCREASE IN INTENTIONAL CREDIT CARD, PAYPAL AND ORDER FRAUD CANDLE SOYLUTIONS NO LONGER SHIPS TO FREIGHT FORWARDING COMPANIES. These are companies that collect many shipments from around the US and bundle them into bulk shipments to your country and then deliver to you. Many freight forwarding companies will NOT ship fragrance oils! If we determine your order is setup to a freight forwarding company we may cancel your order. Even if we complete your order by mistake you should know all responsibility for the package ends when it arrives at the shipping address you give us. Although we certainly try to avoid mistakes there is no recourse for missing or incorrect, leaking or damaged items or the shipping costs for any reason in this circumstance.
YOU ARE TAKING ALL THE RISK IF YOU SET UP AND ORDER THROUGH A FREIGHT FORWARD COMPANY.
The shopping cart does not calculate 100 weight discounts (UPS shipments over 200 pounds). If your order qualifies, we will calculate it after your order is packed. However, UPS now charges a flat rate over $20.00 residential surcharge on hundredweight shipments which takes away most of the benefit for residential deliveries.
Please keep in mind, the cart is programmed to only allow a certain weight in a box, and some items are programmed to ship in a separate box always-- such as wax. If you see a big jump in the shipping rate just by adding one more case of jars, for instance, then it's either because we really do need to load another box, OR it's possible we can get more items into the big box than the shopping cart thinks, without incurring an over-weight surcharge. If you have concerns about the shipping calculation, just put a note in the "comment" line of your order to "let me know what the real shipping is before processing my order", then we'll have all the information we need to give you the quote'and we'll wait for your OK, to process your order.
If we can safely ship more than the shopping cart calculates in one box without incurring an over-weight surcharge, we will certainly pass on any savings to you- - as long as you DO NOT pay through Paypal. It is very easy for us to make the corrections before charging your credit/debit card. Shipping corrections are not made on Paypal payments. Please visit our POLICIES/PayPal page for more information about Paypal payments before using it. Boxes, tape, peanuts and labor to pack your order are all expensive. The shipping charges you see in the shopping cart include a reasonable amount to help defer those costs and may not necessarily match posted UPS prices.
All shippers charge by the weight of the package and the distance it has to travel. If a package is larger than it should be for it's weight then the shipping company doesn't feel they are getting paid enough for their costs because they can only put so many boxes in each truck or airplane. When that's the case they will charge based on the boxes dimensions. This is most common when shipping tins and plastics. Think of Gallon jugs, they are large but don't weigh much. Example; we ship cases of our Clamshell Tart Molds in a box that weighs about 22 pounds. UPS looks at the size 22 x 16 x 17 which is equal to 5,984 cubic inches and currently divides this number by 139 (which equals 43.05) so UPS says the cost to ship this box is equal to a box weighing that many pounds. Then they always round up to the next full pound so you pay based on a 44 pound box. This is already figured into your shopping cart estimate but it explains why a package might cost more than you think it should.
Each package shipped automatically includes UPS insurance up to $100 in product value. Boxes with over $100 in product will be charged additional for UPS coverage which may not be reflected by your shopping cart estimate. Also, UPS charges an "Over-weight" surcharge of at least $23 extra on boxes weighing 51 lbs or more. This used to be about $17 more for boxes over 70 lb, but changed January 2, 2020 to 50lb. So, our shopping cart is programmed to start a new box before going over (even if it's 50.1 lb). This explains why you can add just one more little item and the shipping can jump in price more than you expect. We'll determine whether loading a box heavier than 50 lbs or starting a new box makes more sense while packing your order. If the shopping cart does not estimate enough for shipping your packages, we will either absorb the cost or contact you for your approval before shipping so please check your email inbox frequently!
DO NOT REFUSE YOUR PACKAGE DUE TO DAMAGE OR LEAKAGE. It is very rare for this to happen and you are still responsible for shipping even if you refuse the package. Items damaged in transit must be reported to the carrier immediately. If you need assistance after reporting your claim, please contact us by email and we will be glad to help you. Save the box and all the packing materials and package contents as they may come to pickup the package for their investigation. Candle Soylutions will not replace breakage due to the carrier at our expense. Every item is carefully packed when it leaves here and a damage claim must be submitted. If your package is damaged and you're not willing to wait through the claims process you can put in another order for merchandise, it is your choice. Neither Candle Soylutions nor the carrier will cover the expense of expedited shipping to make up for damaged, missing or incorrect items unless you paid for expedited shipping to begin with.
Carrier proof of delivery constitutes proof that your package was delivered. The driver may or may not deliver without a signature. Whether you or someone else at the delivery location is required to sign for your package is at the discretion of the driver. If you want your order delivered with Signature Required we will inform you if the cost is more than was estimated in the shopping cart order. Once delivered it is up to you to inform us in a timely fashion if you feel the package is missing. Claims for missing packages must be completed by the carrier before replacement orders are shipped. Replacement orders are shipped using the same carrier/method as the original. Candle Soylutions does not pay for expedited shipping unless you paid for expedited shipping on the original order.
We ship orders out in the order that they are received. If you choose an express delivery method...the time it takes us to process your order is not reduced...only the transportation time by the carrier is reduced. We are currently shipping orders out on the same or next business day unless a link to a Holiday Schedule or Closure notice is posted. Orders received Wednesday, Thursday or Friday will ship out faster than orders received on Mondays. Saturday and Sunday do not count as business days or UPS Transit Days. The day your order is shipped does not count as a transit day either, you start counting the day after it ships. If you are one of our regular customers and get in a bind we'll do our best to rush your order, just put a note in the order comments (this won't work if you make a habit of it!).
